okpl Privacy Policy — Your Information Is Our Responsibility
We take your personal information seriously. Read this policy to learn in detail how okpl collects, uses, and protects your data.
Introduction and General Information
This privacy policy applies to all members who use the okpl platform. By using our services, you are considered to have accepted the terms of this policy. Please read this document carefully.
1 Introduction and Purpose of This Policy
okpl is a trusted online gaming platform in Bangladesh. We place the highest priority on our users' privacy. The purpose of this privacy policy is to clearly inform you about what types of information okpl collects, how that information is used, who it may be shared with, and what steps we take to keep your information secure.
By registering on our platform, using our services, or accessing our website, you agree to the terms described in this privacy policy. If this policy changes, we will notify you in an appropriate manner.
What Information We Collect
2 Information You Provide Directly
When you register with okpl or use our services, you directly provide the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Password (stored in encrypted form)
- National ID card or passport details (for identity verification)
- Financial transaction details — bKash, Nagad, Rocket, Upay or bank account information
- Support-related information provided via live chat and email
3 Information Collected Automatically
While you use our platform, the following technical information is collected automatically:
- IP address and device type
- Browser type and operating system
- Date and time of platform access (per BST)
- Pages visited and session duration
- Information from cookies and similar tracking technologies
- Gaming history and betting records
Purpose of Using Information
4 How Your Information Is Used
okpl uses the information collected from you only for legitimate and transparent purposes. The main purposes for which we use your information are listed below:
- Account Management: Your information is used to create, verify, and manage your account.
- Identity Verification: KYC (Know Your Customer) processes are carried out to prevent fraud and unauthorized access.
- Financial Transactions: Deposits and withdrawals are processed, payment issues are resolved, and financial records are maintained.
- Customer Support: Our support team uses your information to resolve your issues and complaints quickly.
- Safety and Security: Transactions are monitored to detect suspicious activity, fraud, and money laundering.
- Responsible Gaming: Users showing signs of excessive betting are identified and provided with the necessary support.
- Service Improvement: User behavior is analyzed to improve the platform experience.
- Communications: Important notices, bonus updates, and service-related information are sent to you.
Information Sharing and Disclosure
5 Sharing Information with Third Parties
okpl never sells or rents your personal information. However, information may be shared in the following limited circumstances:
- Payment Providers: bKash, Nagad, Rocket, Upay, and banking partners receive the information necessary to process transactions.
- Game Providers: Technology partners on our gaming platform receive limited technical information to keep services running.
- Legal Obligations: Information may be provided in response to a court order or a lawful request from authorities.
- Fraud Prevention: Limited information may be used in connection with services that detect serious fraud.
6 When Information Is Not Shared
We strictly commit that your information will never be given to third parties in the following circumstances:
- Selling information to advertisers or marketing companies
- Sharing information for any purpose without your explicit consent
- Using information for any purpose not mentioned in this policy
- Transferring personal information to unnecessary or unrelated third parties
All third-party service providers operate under strict confidentiality agreements with okpl and may not use the information for any additional purpose.
Data Security Measures
7 Technical Security Measures
okpl uses industry-leading technology to keep your information secure. Our security measures include:
- SSL/TLS Encryption: All your data transmissions are secured with 256-bit SSL encryption.
- Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
- Firewall and Anti-Fraud Systems: Advanced firewalls are active to prevent unauthorized access and suspicious activity.
- Secure Data Centers: Our servers are operated with the highest physical and digital security.
- Regular Security Audits: Third-party security experts regularly test our systems.
- Restricted Staff Access: Only authorized staff members can access sensitive information.
We acknowledge that no data transmission over the internet or electronic storage is completely secure. We are committed to ensuring the highest level of protection, but an absolute guarantee of security is not possible.
Cookies and Tracking Technologies
8 Cookie Usage Policy
The okpl website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help us improve your experience.
Types of cookies we use:
- Essential Cookies: Necessary to maintain login sessions and security.
- Functional Cookies: Remember your preferences and settings.
- Analytics Cookies: Collect site usage statistics to help improve our services.
You can control or disable cookies through your browser settings. However, disabling cookies may cause some platform features to not work properly.
9 Data Retention Period
okpl retains your information only for as long as necessary:
- All account information is retained for as long as the account remains active.
- Financial and transaction records are kept for a specified period after account closure in accordance with legal obligations.
- Customer support communications are retained for a set period after the matter is resolved.
- Session data and log files are kept for a limited time.
Once the retention period ends, data is securely deleted or anonymized.
Your Rights and Controls
10 Your Rights Over Your Personal Information
okpl recognizes the following rights for every user over their own information:
- Access: You may request a copy of your personal information held by us at any time.
- Right to Correction: You may request corrections if any of your information is inaccurate.
- Deletion Request: Under certain conditions you may request deletion of your information, though data required to meet legal obligations may be retained.
- Objection to Processing: You may object to the processing of your information for specific purposes.
- Data Portability: In some cases you may request your information in a structured, readable format.
- Withdrawal of Consent: You may withdraw consent you previously gave at any time.
- Opt Out of Marketing: You may request at any time to stop receiving promotional messages.
To exercise any of the above rights, please contact our support team. We will process your request within a reasonable time.
Special Protections and Policy Changes
11 Protection of Minors
okpl's services are intended only for those aged 21 and above. We do not knowingly collect personal information from any minor.
An age verification process is followed at the time of registration. If we become aware that a minor's information has been collected by mistake, we will immediately delete that information and close the account.
If a parent or guardian suspects their child is using our platform, please contact our support team without delay.
12 Policy Changes and Updates
okpl may update this privacy policy from time to time. For significant changes, we will notify you in the following ways:
- A special notice will be displayed on the website.
- A message about the update will be sent to your registered email.
- The "Last Updated" date at the top of the policy will be changed.
Continued use of the platform after changes are made will be considered acceptance of the updated policy. You are advised to review this policy regularly.
International Data Transfers
13 International Data Transfer Policy
In the course of operating our services, your information may sometimes be processed or stored on servers located outside Bangladesh. In such cases we ensure that:
- Transferred information is protected in accordance with the standards described in this privacy policy.
- Adequate data protection measures are in place in the countries to which information is sent.
- Third-party recipients are contractually bound to provide the same level of privacy protection.
- SSL encryption and secure protocols are used for international transfers.
Contact and Complaints
Contact us with any questions related to privacy
If you have any questions, concerns, or complaints about this privacy policy, our support team is always ready to help you.
24/7 Live Chat — Instant support in Bengali
After receiving your complaint, we will respond within a reasonable time. For information on responsible gaming, please visit our Responsible Gaming page.
14 Related Policies and Documents
To fully understand okpl's policies, you are advised to read the following related documents:
- Terms and Conditions — All terms governing the use of our services
- Responsible Gaming — Guidelines for safe and responsible gaming
- About Us — Detailed information about okpl
- FAQ — Answers to common questions
okpl always believes in fair play and transparency. Our SSL encryption, strict KYC process, and secure payment gateway ensure that every transaction and piece of personal information you share remains under the highest protection.